sales@xinleilaser.com

English

After-Sales
Inportant Remind
Laser Glass Drilling Machine
3D Laser Engraving Machine
High Precision Laser Cutting Machine
Picosecond Laser Marking Machine
CO2 UV Fiber Laser Marking Machine

  • Why should you choose us?

    Our professional and responsible team always let customers buy and use our machine with confidence and peace of mind!

  • I'm not familiar with the machine?

    You just need to tell us glass materials, working size and thickness, Better show us in pictures. I'll recommend you the right machine for you.

  • How to operate the machine?

    We will deliver English manual and video with the machine to you, If you still need our help, please contact us.

  • How can get the sample to check your quality?

    If you want to drill sample to check the quality, we can help you do this. First you need to provide the glass material or design to us, free drilled samples can be provided.

  • Do the machine can be customized according my requirements ?

    Sure, we have a strong technical team and have rich experience. Our goal is to make you satisfied.

  • Can you arrange the shipment for me?

    We can arrange the shipment for our clients accordingly by sea and air. Trading terms FOB, CIF, EXW etc.

  • What glass material can drilled with the laser machine?

    Glass material such as quartz sand, borax, boric acid, barite, barium carbonate, limestone, feldspar, soda ash, etc.. But the opaque glass and tempered glass can’t be drilled.

  • What are the requirements for the working environment when using the machine?

    The working environment requires a temperature of  26℃, no water on the ground, and a dust-free workshop.

  • How about the service life of the machine? And what is the consumables?

    The consumable is the laser. The longer the machine work, the weaker the laser's light gets, and the work efficiency is getting slower and slower, if you need to keep a good work efficiency, Just replace a new laser when the laser light become weak.

  • How about after-sales service?

    One year warranty on machine hardware and lifetime software maintenance and upgrades.

  • How about the chipped edge of the glass after using the laser machine?

    Red light laser machine can reach under 200μm, and the green light laser machine can reach under 150μm, chipped edge is several times smaller than traditional CNC drilling machines.

  • What industries can use the laser glass drilling machine?

    Such as the glassware include Juice jar, wine can, storage jar, rice jar, crafts, photovoltaic glass, glass door lock, phone glass, glass lid and so on.

  • When can we arrange shipment?

    We usually arrange shipment within 7 days after getting deposit, but customized machines should be more than 14 days.

  • What you can do if my machines have problems?

    1) We can send you free components to you if your machines are in guarantee time.

    2) We can provide permanent online Q&A.

    3) We can send our engineers to repair your machines

  • Do you provide equipment operation training?

    Yes. We can send professional engineers to the working site for equipment installation, adjustment, and operation training. All of our engineers have passport.

  • If our price is higher than another company or factories?

    Please check, what is different with the machine, service and guarantee, especially the machine inner electric parts, sometimes, if machine is breakdown, the most reason is the machine inner electric parts problem, but we use the famous and reliable parts for the machines inside.

  • What materials can your machine engrave?

    Mostly for Plastic, Mental. Other material you can send us to check.

  • What designs can the machine engrave?

    The machine can mark words or carve pattern, texture. You can send us the designs to check.

  • Is machine can engrave curved surface product?

    Yes, our 3D laser engraving machine is focus on the curved surface or large format engraving product.

  • What is the size of the machine?

    The machine size can according to your Maximum engraving size to customize for you.

  • What materials can this equipment cut?

    Our high precision laser cutting machine are mainly designed for precision cutting of stainless steel, alloy steel, copper, titanium and other metal materials.

  • How thick of material can the equipment cut?

    Mainly aimed at high-precision cutting of metal materials below 5mm.

  • Can fully automatic cutting be done?

    Fully automatic assembly line equipment can be customized according to the loading, feeding, and unloading requirements of your products.

  • Can cutting be achieved with zero burrs?

    The laser cannot solve the problem of zero burrs. It can only control the burrs as much as possible. If there are requirements for burrs, the edge grinding process can be added.

  • What materials can this equipment mark?

    Our picosecond laser marking machine is mainly used for processing products and brittle materials that require very high marking precision. It is especially suitable for fine marking of transparent and highly reflective materials.

  • What is the minimum processing area of the equipment?

    The minimum processable length and width are 0.1mm.

  • Do I need to purchase additional accessories to use the device?

    Our laser equipment has no consumables and low maintenance costs.

  • How often does the laser need to be replaced?

    The longer the equipment is used, the laser beam will gradually attenuate, which will affect the work efficiency. It is generally recommended to consider replacing it after using it for more than 5 years.

  • Are you a trading company or factory ?

    (1) Inner: plastic stretch film and white foam.

  • What is the delivery time?

    (2) Middle: small pieces of wood and screws.

  • Will the laser machine be safe during transport?

    (3) Outside: standard export wooden case. So, the machine will safely send to you.

  • Can you arrange the shipment for me?

    We can arrange the shipment for our customers by sea or by air. Trading terms FOB, CIF, EXW are available.

  • What is the payment terms?

    We accept payment by T/T, L/C, Paypal, Western Union, Mastercard, VISA, Cash, Alibaba trade assurance etc.

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